Stanislaus Regional Transit - Policies

Fixed Route / Runabout (fixed stop) Policies
 Transfer Policy

Riders can transfer between StaRT (Fixed Stops Only), MAX, CAT (Ceres Area Transit), Ceres Dial-A-Ride, DART (Dial-A-Ride Turlock) and BLST for free.

Transfers are not accepted on Route 70 or between Routes 10 & 15..

Only riders who get on or off at StaRT fixed stops may request a transfer. To transfer from any of the above services to a StaRT Shuttle or Runabout curb-to-curb service, a full fare is required. Transfers to and from StaRT Shuttle or Runabout curb-to-curb service are not permitted.

Transfers are good only at transfer points in Modesto, Ceres, Turlock and designated StaRT bus stops in the Riverbank & Oakdale service area.

Passengers may only purchase one transfer per paid fare. A Transfer may be used for the continuation or extension of a current trip and may not be used for a return trip.

 Catching the Bus
When at a designated stop, as the bus approaches, please stand up and wave at the driver so they know you want to ride. Please be at your bus stop at least five (5) minutes before the bus is scheduled to arrive.
 Exiting the Bus
Please let your driver know that you want off the bus at least one (1) full block before your stop by telling the driver or pulling the cord over the window. The driver will then stop the bus as close to the next designated bus stop as can be done safely.
 Fixed Route Bus Stops 
Buses will stop at all designated bus stops on a fixed route. If no one is waiting at a designated bus stop/shelter and if the driver is running late, the driver may proceed past the stop without stopping the bus. If the driver is on time or ahead of schedule he or she will stop and wait till the scheduled time of departure to leave the stop. A bus should NEVER leave early from a designated stop.
Flagdowns are allowed between the first and last stops between towns. Flagdowns are not allowed between stops within towns. Within towns, passengers should board and get off at the nearest StaRT bus stop. Flagdowns are only permitted in areas where the bus can safely pull over. Weather conditions may prevent stopping at some flagdown locations.
 Rules of the Bus
California Penal Code Section 640 prohibits:
  • Evasion of payment of the fares of the system.
  • Misuse of transfers, passes, or tickets with the intent to evade the payment of fares.
  • Playing sound equipment (without earphones) in or on system facilities or buses.
  • Smoking, eating, or drinking in or on system facilities or buses.
  • Expectorating upon system facilities or buses.
  • Willfully disturbing others in or on system facilities or buses by engaging in boisterous or
    unruly behavior.
  • Writing, spraying, scratching, or otherwise affixing graffiti in or on system facilities or buses.
  • Weapons of any kind on the buses.
  • Soliciting in or on system facilities or buses.

Passengers who violate Penal Code Section 640 may receive a fine up to $250 and community service time up to 48 hours. Violators must pay for the cleanup, repair, or replacement of equipment damaged by the prohibited acts.

Passengers must also follow these rules:

  • No alcohol beverages or illegal substances are allowed.
  • No littering in or on buses or bus stop facilities.
  • No animals allowed (except for service animals permitted by the ADA).
  • Standing passengers must stand behind the "standee" line. No standing or walking in the aisle when the bus is moving.
  • Carriages, strollers and recreational scooters must be folded and out of the aisle.
  • Shoes & shirts must be worn on the bus. Roller Blades may not be worn.
  • No profanity (swearing or cursing) allowed.
  • Food and beverages must be in closed containers and carried in bags but may not be consumed on the buses.
  • No more than three (3) bags per each paying passenger. All bags must be able to be stored safely on the floor between seats or on your lap and must not leak.
  • For Safety, passengers are expected to sit upright in their seats.

Any Passenger violating the rules may be asked to leave the bus and may be reported to the nearest police or sheriff agency. Passengers violating the rules may have their riding privileges temporarily or permanently revoked.

 Shopping Bag, Packages & Strollers Policy 
No more than three (3) bags for each paying passenger. All items must be in the bags and may not be loaded above the top of the bags. All bags must be able to be stored safely on the floor between seats or on your lap and must not leak. Carriages, strollers and recreational scooters must be folded and out of the aisle.

Some passengers will be carrying strollers, infant carriers, suitcases and/or packages. When possible, drivers may assist passengers in making sure that all carried on items are properly stored. Drivers may require the passenger to hold the item on their lap. When de-boarding, passengers with carried on materials may have to wait until the other passengers have de-boarded to retrieve their stored items.

 Senior 65+ and Persons with Disabilities Discount Card Information

In order to be eligible for a StaRT Senior/Persons with Disabilities Discount Card, you must be sixty-five (65) years of age or over, or have a disability. To request an application form, call (800) 252-1516.  You may also call StaRT's customer comment line at (800) 668-5600 and leave your name and address and an application form will be mailed to you.  You may also download the application form - Download Discount Card Application Form (104KB - needs Adobe Acrobat Reader view)

Return or mail the completed application to Stanislaus Regional Transit, Stanislaus County Public Works Department, Transit Division, 1010 10th Street, Suite 4204, Modesto, CA 95354.  If you are eligible, a StaRT Senior/Person with Disability Discount Card will be mailed to you within 21 days.

To receive a discounted fare for Stanislaus Regional Transit (StaRT) services, passengers are required to show a StaRT Senior/Person with Disability Discount card to the driver. The discount cardholder may be required to show a photo ID along with the discount card in order to get the discount.

StaRT recognizes any valid proof of eligibility for the senior or person with disability discount.

 Wheelchair Size & Weight Guidelines and Electric Powered Mobility Devices Policy
Wheelchair lifts on the vans or buses are designed to lift common wheelchairs that do not exceed thirty (30) inches by forty-eight (48) inches, measured two (2) inches off the ground. The maximum weight restriction is six hundred (600) pounds (chair and occupant).

Stanislaus Regional Transit (StaRT) Policy Regarding Transporting Persons Who Use Electric Powered Mobility Devices. Click Here to Download the .PDF.

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