Dial-A-Ride, & Runabout (reservation required) Policies
How to Schedule a Ride on a Shuttle, Runabout or
Call 1-800-262-1516. For curb-to-curb service,
customers may call and make reservations up to seven (7) days in advance. We
recommend that passengers call no later than of four (4) hours before the ride. Your
request will be filled on a time and space available basis. The earlier you call
to schedule your ride will improve your ability to
receive a ride. Please be ready to go
minutes before your scheduled pick-up time.
Minimum Age Requirements
- Children age
five (5) and under ride
free when accompanied by a paying adult. Two children age 5 and under
may ride free for each paid adult fare. Minimum age for a child without adult supervision is nine (9)
years old. Children eight (8) and under must be accompanied by someone sixteen
(16) years or older.
Please have the following nine items of information ready when you call to schedule
curb-to-curb Runabout ride:
- Name (last, first, and middle)
- Birth date
- Sex (male or female)
- Home address
- Mailing address (if different from home address)
- Telephone number
- Mobility aids you use (e.g., cane walker, wheelchair)
- Emergency contact person
- Major trip purposes (e.g., work, education, doctor, therapy, recreation, etc.).
The information will only be used to help us serve you. The information will help us
keep track of your rides and to make sure you are receiving good service. This information is
required of all riders. You only need to give the information at the time of your first
appointment. After that, you only have to tell us
Thereafter when scheduling a reservation, please
have the following ready:
- Desired time for pick-up, or appointment time
- Time for return pick-up (if required)
- Address of pick-up
- Address of drop-off
- Number of passengers or any attendants
- Any special requirements, such as wheelchairs,
The Runabout, Shuttles and Dial-A-Rides will take you from one specific
location to another as long as you have called in advance and made a reservation
for curb-to-curb service; however, you will be riding with many other people.
Although Runabouts and Dial-A-Rides provide curb-to-curb service, it is still a
public transit service. All other passengers on the bus must be picked up and
dropped off also. This could cause a time delay in your trip. Runabouts and
Dial-A-Rides are not intended to be a taxi service.
How Long Will the Bus Wait for
The bus will wait five (5) minutes for a person who
uses a wheelchair and/or a Senior and three (3) minutes for everyone else. StaRT
does not prioritize rides based upon trip purpose.
How Long Will the Passenger
Wait for a Shuttle, Runabout or Dial-A-Ride?
It is important for the passenger to realize that a
bus has half hour window around their scheduled pick up time. The
bus may be there 15 (fifteen) minutes before their scheduled pick up time or 15
after their scheduled pick up time.
Shuttle, Runabout and Dial-A-Ride Subscription Service
Shuttle, Runabout curb-to-curb and Dial-A-Ride passengers may book rides in
advance for regular appointments or regularly scheduled destinations. This is an
aspect of the Shuttle, Runabout and Dial-A-Ride services (only) which allows passengers to guarantee
seating on a repetitive basis over an extended period of time without having to
make more than one call.
- If possible, subscription rides/passengers
should not be more than 50% of the bus seating capacity at any time.
- Passengers are responsible for calling and
canceling a subscription ride. Failure to do so will result in a No Show
Notice. This is critical to maintain open seats on the daily service.
- Canceling an initial ride does not cancel a
second return ride.
- If a passenger no-shows an initial ride on a
round trip the return ride is automatically cancelled.
No Show and
for Shuttles, Runabout and Dial-A-Rides
If you don't need a ride after you have scheduled
one, please call and cancel as soon as possible, but no less than two (2) hours before
the scheduled pick-up time. Reservations canceled with less than two hours
notice are considered a "No-Show". "No-Shows" or those who do not cancel
two (2) hours
prior to the scheduled pick-up time will be charged.
Three "No-Shows" in a year will be cause for suspension of Shuttle, Runabout or
Dial-A-Ride service for
thirty (30) days.
Passengers who fail to cancel three separate
- Before the two hour period
- Without reasonable cause
- Within a one year period, will receive a
30-day suspension of rider eligibility. A formal progression of notification
precedes any action to suspend eligibility.
Prior to formal suspension a series of warning
notices will be issued.
A first letter of notification will be sent to the passenger, noting the date and time of
the passengers no-show. The letter will inform the passenger that three no-shows
within a one-year period are the basis for a 30-day suspension of rider eligibility.
A second letter of notification will be sent to the passenger, noting the date and time of
the passengers first and second no-shows. The no-show policy of rider eligibility
will be restated.
A third letter of notification will be sent to the passenger, noting the date and time of
the passengers third no-show and two previous no-shows. This letter will notify the
passenger of a 30-day suspension of their rider eligibility.
Passengers are responsible for fares for their no-show rides, and outstanding balances
must be paid in full before rider eligibility can be restored.
Any passenger who wishes to appeal a no-show notice may contact the Stanislaus Regional
Transit Operations Manager at (209) 527-3206.
Rules of the Bus
California Penal Code Section 640 prohibits:
- Evasion of payment of the fares of the
- Misuse of transfers, passes, or tickets with
the intent to evade the payment of fares.
- Playing sound equipment (without earphones)
in or on system facilities or buses.
- Smoking, eating, or drinking in or on system
facilities or buses.
- Expectorating upon system facilities or
- Willfully disturbing others in or on system
facilities or buses by engaging in boisterous or
- Writing, spraying, scratching, or otherwise
affixing graffiti in or on system facilities or buses.
- Weapons of any kind on the buses.
- Soliciting in or on system facilities or
Passengers who violate Penal Code Section 640 may
receive a fine up to $250 and community service time up to 48 hours. Violators
must pay for the cleanup, repair, or replacement of equipment damaged by the
Passengers must also follow these rules:
- No alcohol beverages or illegal substances
- No littering in or on buses or bus stop
- No animals allowed (except for service
animals permitted by the ADA).
- Standing passengers must stand behind the
"standee" line. No standing or walking in the aisle when the bus is moving.
- Carriages, strollers and recreational
scooters must be folded and out of the aisle.
- Shoes & shirts must be worn on the bus.
Roller Blades may not be worn.
- No profanity (swearing or cursing) allowed.
- Food and beverages must be in closed
containers and carried in bags but may not be consumed on the buses.
- No more than three (3) bags per each paying
passenger. All bags must be able to be stored safely on the floor between
seats or on your lap and must not leak.
- For Safety, passengers are expected to sit
upright in their seats.
Any Passenger violating the rules may be asked to
leave the bus and may be reported to the nearest police or sheriff agency.
Passengers violating the rules may have their riding privileges temporarily or
Bag, Packages & Strollers Policy
No more than three (3) bags for each paying
passenger. All items must be in the bags and may not be loaded above the top of
the bags. All bags must be able to be stored safely on the floor between seats
or on your lap and must not leak. Carriages, strollers and recreational scooters
must be folded and out of the aisle.
Some passengers will be carrying strollers,
infant carriers, suitcases and/or packages. When possible, drivers may assist
passengers in making sure that all carried on items are properly stored. Drivers
may require the passenger to hold the item on their lap. When de-boarding,
passengers with carried on materials may have to wait until the other passengers
have de-boarded to retrieve their stored items.
65 + and Persons with Disabilities Discount Card Information
In order to be eligible for a StaRT
Senior/Persons with Disabilities Discount Card, you must be sixty-five (65) years
of age or over, or have a disability. To request an application form, call (800)
252-1516. You may also call StaRT's customer comment line at (800)
668-5600 and leave your name and address and an application form will be mailed
to you. You may also download the application form -
Download Discount Card Application Form
(104KB - needs Adobe Acrobat Reader view)
Return or mail the completed application to Stanislaus Regional Transit, Stanislaus
County Public Works Department, Transit Division, 1010 10th Street, Suite
Modesto, CA 95354. If you are eligible, a StaRT Senior/Person with Disability
Discount Card will be mailed to you within 21 days.
To receive a discounted fare for Stanislaus Regional Transit (StaRT) services,
passengers are required to show a StaRT Senior/Person with Disability Discount card to the
driver. The discount cardholder may be required to show a photo ID along with the discount
card in order to get the discount.
StaRT recognizes any valid proof of eligibility
for the senior or person with disability discount.
Wheelchair Size &
Weight Guidelines and
Electric Powered Mobility Devices Policy
Wheelchair lifts on the vans or buses are designed to
lift common wheelchairs that do not exceed thirty (30)
inches by forty-eight (48) inches, measured two (2)
inches off the ground. The maximum weight restriction is
six hundred (600) pounds (chair and occupant).
Stanislaus Regional Transit (StaRT) Policy Regarding
Transporting Persons Who Use Electric Powered Mobility
Click Here to Download the .PDF.